Need it by December 24?
To ensure you receive your items before Christmas, place your order no later than the times listed below.
Standard orders
SHIPPING METHOD
ORDER BY (11:59PM EST)
Standard
12/12

Fast*

12/19
*Available only for orders in the contiguous U.S.

Personalized orders

PERSONALIZATION

Printing

Suitcases

12/2

Engraving & embroidery

Suitcases, bags, accessories

12/4

Foil stamping

Luggage tags, select accessories

12/12

Missed the cutoff?

Holiday shipping FAQs
When will I receive my order?

All orders have a 1-3 business day processing time at our warehouse before they hit the road. Once your order leaves our warehouse, how long it takes to deliver depends on your shipping method selected at checkout. If you choose our UPS Ground shipping option, your order will arrive within 1-5 business days, depending on your location.

 

Our warehouse team takes a much-deserved break on weekends and federal holidays, so orders placed on those days will be shipped the following business day.
Can I cancel or change my order after I've placed it?

Our team moves quickly to get your order shipped out ASAP, but you’re able to cancel your order within 30 minutes of checking out. If you’re within this timeframe, you can locate your order here to cancel. If you miss the cancelation window but need to change your address, please reach out to us here and we’ll see what we can do. If you’re looking for a different product and are traveling soon, we recommend that you place a new order for the color or size you would prefer, and we can assist with a return of the original order once you receive it.
What's your return and exchange policy?

Transforming travel is our mission, and we stand by the quality and design of everything we make (just ask the millions of travelers who’ve already gotten Away). We want you to love everything about Away products, too—which is why we offer free returns and exchanges on unused items for the first 100 days.

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‍We are only able to accept returns on unused items, so please gently test your products at home before traveling with them. Here’s how:

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- Take your suitcase for a spin indoors, preferably on carpet, to test out our 360-degree, buttery smooth wheels.

- Try out your suitcase’s interior compression system by packing in as many outfits as you can. (Our comparison page can help you decide which suitcase size is right for you.)

- Keep your suitcase’s lock set to 0-0-0 until you’re sure you want to keep it.

- Keep your original packaging—you’ll need it if you want to return your order.

- If everything is to your liking, it’s time to make things official! You’re ready to get Away.

 

To proceed with a return, download a prepaid shipping label here. If you'd like to make an exchange or return a store purchase, simply fill out this form and one of our team members will be in touch. If you’re returning your order from the US, Canada, or the UK, we’ll send you a prepaid return label. Please note that original shipping fees are non-refundable.

 

All final sale items are yours to keep, including the Face Mask and Replacement Filters. Check out our final sale T&Cs for more details.

 

All personalized items (including luggage tags) are made to order, so they can’t be returned or exchanged.
Is personalization still available?

We’re no longer accepting new personalization orders this holiday season due to the level of craftsmanship required - we want you to get your gifts on time! Rest assured, suitcase personalization will be back at the end of the year! Digital Gift cards are an excellent option if you're looking to gift away, and your recipient gets to choose the style and color that works best for them.

All FAQs

It's never too late

Gift cards.
Let them choose with a gift card-great for every occasion and traveler. Available online and in our stores.

Shop gift cards

Shop IRL
You can also shop our lineup at our stores, find a location by you.

Find a store