Visit us IRL

Customization Station

Create your dream handle and wheel combo

Our new Custom Kits are exclusively available at Away retail locations as a gift with any luggage purchase or for purchase by eligible suitcase owners.

Compatible with Classic Hardside and Flex suitcases purchased in January 2024 or later.

Not sure if your suitcase qualifies? Reach out to Customer Care here with your order number or a photo of the back of your suitcase and trolley.

Check compatibility

Visit our flagship store:

NYC: NoHo

364 Lafayette St., New York, NY, 10012, United States

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All Stores:

Austin: Domain Northside

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Boston: Newbury

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Boston: Seaport

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Chicago: Gold Coast

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Dallas: NorthPark

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Houston: Highland Village

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LA: Venice Beach

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LA: West Hollywood

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London: Seven Dials

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NYC: Williamsburg

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NYC: NoHo

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Nashville: 12South

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San Francisco

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San Jose: Santana Row

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Seattle: University Village

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Toronto: Yorkdale

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DC: Georgetown

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Reasons to Shop IRL

  • Repairs and Maintenance

    Travel is personal. Choose from a variety of options to personalize your luggage.

  • Courier Service

    Shop in store and have your order delivered to you same day with our courier service.

  • Expert advice from our team 

    Questions? Our world-class team of dedicated experts is here to help you with all of it, all the time.

  • Experience Away quality IRL

    We have 17 stores all across the US, UK, and Canada—and more coming soon!