We offer free returns and exchanges on unused items within 100 days. Learn more.
Every suitcase comes with Away LifetimeCare™ Coverage, which includes repair support for the life of your suitcase. For the first five years, repairs for functional damage caused by manufacturing defects or unexpected rough travel are complimentary. If we're unable to repair covered damage, we'll provide up to one replacement within that period. After five years, repairs remain available with a reasonable service fee, and round-trip shipping is on us. Learn more.
For extended support, you can add LifetimeCare™ Pro at checkout to receive 10 years of complimentary repairs and up to two replacements within that same period. Learn more.
If you purchased your suitcase prior to April 14, 2026, see warranty details here.