For purchases made through Amazon, Nordstrom, or Dick's Sporting Goods, refer to the return and exchange policy provided by the retailer you purchased from.

For purchases made through Away, we offer free returns and exchanges on unused items for the first 100 days.We are only able to accept returns on unused items, so please gently test your products at home before traveling with them. Here’s how:

• Take your suitcase for a spin indoors, preferably on carpet, to test out our 360-degree, buttery smooth wheels.
• Try out your suitcase’s interior compression system by packing in as many outfits as you can. (Our comparison page can help you decide which suitcase size is right for you.)
• Keep your suitcase’s lock set to 0-0-0 until you’re sure you want to keep it.
• Keep your original packaging—you’ll need it if you want to return your order.
• If everything is to your liking, it’s time to make things official! You’re ready to get Away.

To proceed with a return or exchange, please visit our Returns & Exchanges Self Service Portal to download a prepaid return label if you are living in the US, Canada, or the UK. All final sale items are yours to keep, including the Face Mask and Replacement Filters. Check out our final sale T&Cs for more details. All personalized items (including luggage tags) are made to order, so they can’t be returned or exchanged.

For purchases made through Amazon, Nordstrom, or Dick's Sporting Goods, refer to the return instructions provided by the retailer you purchased from.

For purchases made through Away, head to our returns page, fill out the form, and download a prepaid shipping label. Please note that original shipping fees are non-refundable. Additionally, it may take up to two weeks for us to issue your refund.

If your suitcase is Classic or Flex follow theses instructions.

If your suitcase is Aluminum, follow these instructions.

If your suitcase is Softside, follow these instructions.

Classic and Flex luggage

Scuffs and spills happen. Clean your bag’s exterior shell and interior nylon lining using a soft, damp cloth, warm water, and mild soap. It’ll scrub right up.

If the shell of your suitcase picks up a mark that soap and water can’t handle, try using a magic eraser to buff it away.

Gossy finishes:
Clean your glossy bag’s exterior shell using a soft, damp cloth, warm water, and mild soap. We wouldn't recommend using a magic eraser as it could cause damage to the glossy finish.

Aluminum luggage

You can clean your bag’s exterior and interior using a soft damp cloth and mild soap. Keep in mind that an aluminum suitcase is like an open passport—you can see everywhere it’s been (and that’s a good thing). So don’t fuss over every scuff and scratch on your bag—each mark has a story behind it.

If you remove a sticker from your suitcase (like the one explaining the combination lock) and a little adhesive stays behind, use an alcohol-based wipe to wipe the surface clean.

Softside luggage

Your suitcase might pick up some proof of your travels together—and that’s okay. If you get a mark on your bag, you can spot clean your suitcase using a soft, damp cloth and mild soap.

The Carry-On with Pocket

Our front pockets are made with water-resistant nylon or premium coated leather. You can spot-clean your nylon pocket with a damp cloth and gentle soap but just use a damp cloth (without soap) for your leather pocket. Keep in mind that the pocket cannot be removed from the shell of your suitcase.

To store

If you have suitcases in multiple sizes, you can nest them inside each other to save space: Just unzip the left side of the larger suitcase and set the smaller one inside—with the wheels all facing the same direction—then zip the larger bag closed.

Leather

Your bags and accessories are made of premium leather. They can be spot-cleaned with a damp cloth. If your bag or accessory is a light shade, color transfer may occur if exposed to dark fabrics; if it’s a darker shade, color transfer may occur onto lighter fabrics.

Nylon

Your bags and accessories are made of premium nylon with leather accents. They can be spot-cleaned with warm water, gentle laundry soap, and a washcloth. We do not recommend that you run them through the washer or the dryer. If your bag or accessory is a light shade, color transfer may occur if exposed to dark fabrics; if it’s a darker shade, color transfer may occur onto lighter fabrics.

F.A.R products

We recommend spot-cleaning all F.A.R products with warm water and mild soap.