TO CLEAN
We get it—scuffs and spills happen.
Matte finish: A washcloth and mild soap will remove any minors cuffs, and the included melamine sponge will take care of the more stubborn marks.
Gloss finish: The best way to clean your Gloss suitcase’s shell is to use a microfiber cloth and glass cleaner. We don’t recommend using a melamine sponge, as it could cause damage to the Gloss finish. To repair any scratches, apply a dime-sized portion of car polish to the scratched area and gently rub with a microfiber cloth until the scratches are improved or removed. Allow the luggage to dry for 2-3 minutes.
Use a vacuum with a crevice tool to clean the interior lining, corners, and pockets to remove dust, crumbs, and debris.
Our Clear Luggage Cover provides an extra layer of protection from scratches and rough airline handling.
TO STORE
If you have suitcases in multiple sizes, you can nest them inside each other to save space: Just unzip the left side of the larger suitcase and set the smaller one inside, then zip the larger bag closed.
Always ensure your luggage is completely clean and dry before putting it away to prevent mildew, mold, and odors.Store your luggage in a cool, dry, and clean place away from direct sunlight (which can cause fading) and extreme temperature fluctuations (which can warp hard shells). Good places include closets, under the bed, or in temperature-controlled basements.
Avoid stacking heavy items on top of your suitcase in storage, as this can cause warping or cracking.
POCKET
Our front pockets are made with a water-resistant nylon or a premium coated leather. You can spot-clean your nylon pocket with a damp cloth and gentle soap, but just use a damp cloth (without soap) for your leather pocket. Keep in mind that the pocket cannot be removed from the shell of your suitcase.
ZIPPER CARE
Avoid overpacking as this could damage your zipper. Our Compression Packing Cubes allow you to maximize your space.
Use a soft-bristled brush (like a toothbrush) to clear any grime or dirt from the zipper teeth. If a zipper is stiff or sticky, rub the teeth with a zipper lubricant, bar of soap, or a crayon/candle wax to help it slide smoothly.
TO CLEAN
You can clean your bag’s exterior and interior using a soft damp cloth and mild soap. Avoid abrasive cleaners. Keep in mind that an aluminum suitcase is like an open passport—you can see everywhere it’s been (and that’s a good thing). So don’t fuss over every scuff and scratch on your bag—each mark has a story behind it. If you remove a sticker from your suitcase (like the one explaining the combination lock) and a little adhesive stays behind, use an alcohol-based wipe to wipe the surface clean.
Use a vacuum with a crevice tool to clean the interior lining, corners, and pockets to remove dust, crumbs, and debris.
Our Clear Luggage Cover provides an extra layer of protection from scratches and rough airline handling.
TO STORE
Store in a cool, well-ventilated place with low humidity. Always ensure your luggage is completely clean and dry before putting it away to prevent mildew, mold, and odors.
TO CLEAN
Your suitcase might pick up some proof of your travels together—and that’s okay. If you get a mark on your bag, you can spot clean your suitcase using a soft, damp cloth and mild soap.
Leave the luggage open in a dry, well-ventilated area for at least 24 hours. Never store damp luggage.
TO STORE
If you have suitcases in multiple sizes, nest the Carry-Ons inside The Medium or The Large to save space in between trips. Just unzip the larger suitcase and set the smaller one inside, then zip the larger bag closed. Pro tip: make sure the larger suitcase is fully expanded for a more comfortable fit.
ZIPPER CARE
Use a soft-bristled brush (like a toothbrush) to clear any grime or dirt from the zipper teeth. If a zipper is stiff or sticky, rub the teeth with a zipper lubricant, bar of soap, or a crayon/candle wax to help it slide smoothly.
The best way to clean your bag depends on the fabric. Keep in mind that every fabric is different: if your bag is a light shade, color transfer may occur if exposed to dark fabrics; if it’s a darker shade, color transfer may occur onto lighter fabrics.
NYLON
Spot-clean your nylon bag with warm water, gentle laundry soap, and a washcloth. Always air dry your nylon bag. Be sure bags are fully dry before storing. Do not use a dryer, hair dryer, or place the bag in direct sunlight, as heat and UV rays can damage the fabric or cause discoloration.
LEATHER
Spot-clean leather bags with a damp cloth. Do not use a dryer, hair dryer, or place the bag in direct sunlight, as heat and UV rays can damage the leather or cause discoloration.
FEATHERLIGHT
Machine wash on cold with like colors, tumble dry on low or lay flat to dry. Be sure bags are fully dry before storing.
Note: These Featherlight products are not machine washable:
KIDS BACKPACK
Machine wash on cold with like colors, tumble dry on low or lay flat to dry. Be sure bags are fully dry before storing.
ACTIVE COLLECTION
Spot-clean all Active (formerly known as F.A.R) products with warm water and mild soap.
ZIPPER CARE
Avoid overpacking as this could damage your zipper. Use a soft-bristled brush (like a toothbrush) to clear any grime or dirt from the zipper teeth. If a zipper is stiff or sticky, rub the teeth with a zipper lubricant, bar of soap, or a crayon/candle wax to help it slide smoothly.
TPU CARE
Some bags include TPU, a wipeable plastic material. It's normal for TPU to cloud over time, especially when exposed to moisture or humidity. TPU is highly hygroscopic, meaning it readily absorbs moisture from the air, which can lead to a cloudy appearance.
For minor stains, use mild soap and water with a soft, lint-free cloth to avoid scratching the TPU surface. For tougher stains, we recommend using a plastic cleaner with a soft, lint-free cloth, following the instructions listed on the cleaner.
Tips: Test any cleaning solution on a small, hidden area first. Do not use abrasive cleaners, bleach, acetone, or other strong solvents, as they can damage the TPU. Avoid prolonged exposure to direct sunlight and moisture. Regularly clean TPU surfaces to prevent dirt buildup.
NYLON ACCESSORIES
Spot-clean your nylon accessory with warm water, gentle laundry soap, and a washcloth. Always air dry your nylon accessory. Be sure accessories are fully dry before storing. Do not use a dryer, hair dryer, or place the accessory in direct sunlight, as heat and UV rays can damage the fabric or cause discoloration.
If your accessory is a light shade, color transfer may occur if exposed to dark fabrics; if it’s a darker shade, color transfer may occur onto lighter fabrics.
LEATHER ACCESSORIES
Spot-clean leather accessories with a damp cloth. Do not use a dryer, hair dryer, or place the accessory in direct sunlight, as heat and UV rays can damage the leather or cause discoloration.
If your accessory is a light shade, color transfer may occur if exposed to dark fabrics; if it’s a darker shade, color transfer may occur onto lighter fabrics.
ACTIVE ACCESSORIES
We recommend spot-cleaning all Active (formerly known as F.A.R) products with warm water and mild soap.
ZIPPER CARE
Avoid overpacking as this could damage your zipper. Use a soft-bristled brush (like a toothbrush) to clear any grime or dirt from the zipper teeth. If a zipper is stiff or sticky, rub the teeth with a zipper lubricant, bar of soap, or a crayon/candle wax to help it slide smoothly.
TPU CARE
Some accessories include TPU, a wipeable plastic material. It's normal for TPU to cloud over time, especially when exposed to moisture or humidity. TPU is highly hygroscopic, meaning it readily absorbs moisture from the air, which can lead to a cloudy appearance.
For minor stains, use mild soap and water with a soft, lint-free cloth to avoid scratching the TPU surface. For tougher stains, we recommend using a plastic cleaner with a soft, lint-free cloth, following the instructions listed on the cleaner.
Tips: Test any cleaning solution on a small, hidden area first. Do not use abrasive cleaners, bleach, acetone, or other strong solvents, as they can damage the TPU. Avoid prolonged exposure to direct sunlight and moisture. Regularly clean TPU surfaces to prevent dirt buildup.
Every Away battery is a rechargeable 37-watt lithium-ion battery. Detailed information on your battery and how it complies with TSA and airline policies can be found here.
When charging your battery, make sure that no devices are plugged into the other USB ports. The battery may be charged at 0°C - 45°C (32°F - 113°F) and may be used to charge other devices via the output ports at -20°C - 65°C (-4°F - 149°F). The charging and output ports must not be used at the same time. Both output ports may be used at the same time.
Your battery is under warranty for thirty (30) days. You can find all the details here. The thirty day limited warranty includes certain coverage for a defective battery. **Note: If you purchased your battery prior to October 5, 2024, your warranty can be found here.
Do not strike, hit or insert objects into the battery or any of its ports. If you see any bulging, leakage, or other abnormality from your product’s battery, stop using it immediately. The battery should be serviced only by Away. Batteries must be recycled or disposed of separately from household waste, in accordance with local laws. Don’t incinerate the battery or expose it to extreme heat or cold. Close supervision is necessary when the battery is used near children. Do not put fingers or hands into the battery. Do not expose the battery to rain or snow. Do not use the battery in excess of its output rating. Overload outputs above rating may result in risk of injury. If you have trouble removing your battery from your luggage, contact us at help@awaytravel.com for assistance.
