Aluminum Repair Kits
Need a repair kit? Please contact us to receive your kit.
The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
- Open your suitcase, lay the luggage flat, and unzip the lining
- If you have a Carry-On or Bigger Carry-On, there will be an inner wheel housing. If you have a Medium or Large, there will be an integrated inner wheel and base reinforcement. Unscrew the screws that attach the damaged wheel and remove from the exterior of the bag.
- Slide the new wheel into place.
- Line up the screws with the screw holes in the wheel and inner wheel housing/base reinforcement.
- Insert screws into screw holes, and screw until they can twist no further.
- Zip the lining, and that’s it! You’re good to get back on the road again.
Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!
Need a repair kit? Please contact us to receive your kit.
The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
- Open your suitcase and lay the luggage flat.
- Move the compression pad out of the way and unzip the lining to expose the inner trolley. The trolley has four screws at the top and two screws at the base of the poles.
- Unscrew the two screws at the base of the poles and four screws at the top (the ones that are between the poles — not the screws that are attached at the top of the shell beneath the top handle). Different screws may be used in different areas of the suitcase. Sort your screws while you work to remember which go in the top, and which go in the base.
- The trolley is attached to an inner reinforcement at the top and a brace at the bottom. Once the screws are removed, pull the metal trolley poles out of their plastic brace at the bottom of your suitcase and pull the trolley out by the exterior handle.
- Slide the new trolley into place, ensuring the poles go through the inner trolley reinforcement.
- Fit the base of the aluminum poles into the plastic brace at the base of your suitcase.
- Ensure that all six screw holes align, taking care to use the correct screw type in the correct location, and screw until screws can twist no further.
- Zip the lining, and that’s it! You’re good to get back on the road again.
Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!
Need a repair kit? Please contact us to receive your kit.
The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
- Open your suitcase and lay the luggage flat.
- Unscrew the two screws on either side of the divider pad hook.
- Remove the divider pad hook and set it aside. Separate the lock away from the exterior of the luggage shell. You can discard the broken lock.
- Insert the lock and reattach the divider pad hook.
- Replace the screws one by one until they're both screwed in tightly.
- Go ahead and set your new code - be sure to write it down for easy reference later.
That's it! You're good to get back on the road again.
Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!
Need a repair kit? Pleasecontact usto receive your kit.
The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
- Open your suitcase and lay it flat.
- First, remove the compression pad. You can do this by taking the individual straps out from inside their corresponding C-shaped clips attached to the compression pad. Set the compression pad aside with C-shaped clips still attached.
- Unzip the lining. Lift up the lining so that you can see where the straps connect to the shell. Note: Zipper pulls may be reversed to ensure nothing snags on the lining. Check under the laundry bag for the zipper and use a pen to carefully wedge the lining open.
- Unscrew the D-shaped wireframe that holds the strap to the luggage and the plate that sits under the screw.
- Discard the damaged strap.
- Replace the compression pad strap by placing the replacement screw and the D-shaped wireframe and plate over the lining hole. Make sure to align each piece with the screw hole. Tip: Before screwing in fully, rearrange the plate so that it sits straight.
- Replace the screws one by one until they're all screwed in tightly.
- Zip the lining and reattach the compression pad by inserting the strap back into the C-shaped clip.
That's it! You're good to get back on the road again.
Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!
