Set your lock

CHOOSE, SET, AND SAVE YOUR COMBINATION.

1. With the lock set to the correct combination (0-0-0 for new suitcases), push down the reset button Ⓐ with a pen or pointed object until it clicks.
2. Hold down the button and roll the digits Ⓑ to the combination of your choice.
3. Slide the latch Ⓒ to the right. The reset button will pop back up and your combination will be set.

We suggest taking a minute now to email the combo to yourself, tuck it into your passport, or save it as a contact in your phone in case you lock yourself out later.

Please note that once you set your lock, no one else will be able to get in your bag—and that includes us.

Having problems with your lock? Reach out to us

Read the full Classic suitcase guide

Read the full Flex suitcase guide

CHOOSE, SET, AND SAVE YOUR COMBINATION.

1. With the lock set to to the correct combination (0-0-0 for new suitcases), push down the reset button Ⓐ with a pen or pointed object until it clicks.

2. Roll the digits Ⓑ to the combination of your choice.

3. Use your finger to press the circular button Ⓒ down. The reset button will pop back out, the clasp will open, and your combination will be set.

To open the suitcase, roll the digits to your combination and push the circular button. (The keyhole is just for TSA use.)

Make sure you set the combination for both locks to keep everything secure.

Please note that once you set your lock, no one else will know how to get in your bag—and that includes us.

Having problems with your lock? Reach out to us

Read the full Aluminum suitcase guide

CHOOSE, SET, AND SAVE YOUR COMBINATION.

When you first receive your new Softside suitcase, the padlock will be inside the top compression pad pocket, and it is preset to open at 0-0-0, even though dials may be positioned at other numbers. To change the combination follow these steps:

1. Turn the dials and align the numbers to 0-0-0 (or the current combination, if different).
2. Pull up the shackle and turn it counterclockwise 90°
3. Press the shackle all the way down, hold it and turn the dials to set your combination. Then let go and scramble the digits.
4. Return the shackle back to the original position. Your personal combination is now ready to use.

To reset the lock, repeat steps 1-4 starting with your existing combination. We suggest taking a minute now to email the combo to yourself, tuck it into your passport, or save it as a contact in your phone in case you lock yourself out later.

Please note that once you set your lock, no one else will be able to get in your bag—and that includes us.

Having problems with your lock? Reach out to us

Read the full Softside suitcase guide

THE LOCK OPENS TO ANY COMBINATION

If TSA gets into your bag, it's possible the locks will open to any combination. In order to reset the lock to open at your combination, follow the directions below:

1. Turn the bag to face you with the lock in front of you (the handle being at the top)
2. Find the TSA lock slot that is to the right of the red diamond shape
3. Find a small object that can fit in that little TSA lock space
4. Turn the TSA lock slot so the 2 ends of the slot are pointing towards the arrow and red dot
   

This should work to straighten up that lock and reset it to the code that you set!
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FORGOT YOUR COMBINATION?

Unfortunately, the only way to unlock the suitcase is to set the correct combination.‍

Contact us with any other questions.